We are not responsible for loss or damage caused to the product during transport. We recommend sending the product by an insured carrier. Products must be returned in the same condition as they were received and properly packaged Returns of products subject to special, personalized or made-to-measure orders are not accepted. The customer has 14 days to return the item. We will send an identical article in good condition. If you receive any damaged item and that is justified, you can return it. The characteristics of the product sent do not correspond to those described in the Online-StoreĪll items are shipped in perfect condition. The product sent is damaged by proven manufacturing defect. In case you want to make changes to your order, please send us a request to our email CAN CONSULT THE TRACKING OF YOUR SHIPPING THROUGH:ĭue to the specificity of the items sold by Loja Rei das Espadas, returns are only accepted under the following circumstances: We recommend grouping items together in one order, rather than buying items in separate orders. Orders are generally shipped within 2 to 12 working days depending on the items chosen through CTT or Transport Agency after receipt of payment. We are not responsible for customs issues. If your payment is not made after 3 business days of making your purchase, it will be canceled due to lack of payment. We inform you that we are not responsible for the fact that the delivery address provided by the customer is wrong or incomplete, if it is returned for this reason, the customer will be responsible for paying the shipping costs. All transport costs will be communicated in writing to the buyer for approval, after which the order will be shipped. Some goods may require additional transport costs, either due to their size, weight or specificity. National orders are shipped using transport systems appropriate to the size and weight of the goods. You must always indicate a telephone contact number to avoid non-receipt of your order. When ordering a single item, the postage has a fixed value of €8, prices only for Mainland Portugal and Islands and Peninsular Spain.

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